This policy applies to “users” and “customers” (or “you”) of Legacee Group of businesses. This includes event attendees, subscribers, registrants, website users, app users etc.
How We Use Your Information
We primarily use your information for the purpose of delivering the products and services that you have chosen and to personalize our interactions (including advertising) with you. This includes:
To send you service notifications related to your product or service such as subscription renewal notifications, password resets and order confirmations.
To manage customer service queries and complaints.
To manage your privacy preferences and to ensure you only receive communications that you have requested, which may include using your details to suppress you from communications.
To send you administrative emails about your account, reminders for upcoming events, service changes, or new policies. These updates, changes and notifications are essential for the services that you have selected.
To provide general location-based services (e.g. the region or country you are in), advertising or search results for our content.
To detect and reduce fraud including fraudulent orders.
To prevent users from posting illegal, offensive or objectionable comments on our site.
We may send marketing communications via a range of channels including email and push notifications and you can opt out of these at any time. If you give us marketing permission, we may contact you to tell you about special offers and related or similar products or services
Collection and Use of Your Information
The information you provide us, and that which we gather based on your activity, helps us to deliver more relevant content as well as create a more seamless experience across the products and channels through which you may access that content.
We collect and store some information about you in order to deliver products and services to you (such as crash course and online courses). We share some of that information with trusted vendors) to ensure the delivery of those products and services, or to give personalized recommendations on things we think will be of interest to you. We also collect information when you use our products and services and further details are provided below.
Information We Collect
Examples of details we collect in order to fulfil a subscription or to attend a class include:
- Postal address (including postcode)
- Email address
- Payment details
We could also ask for other information including:
- Job title
- Work email
When you use any of our online platforms or apps we collect information that helps us to deliver the service you have chosen and to improve your experience. This is done through cookies and other technologies. Examples of the type of information we may collect are:
- Email Provider
- The pages you read on our websites and how you got to them
- IP address
- Location (in some cases)
You can also volunteer to disclose additional information which may not be essential for us to deliver a service to you. By providing it you help us to ensure we communicate with you in a way that’s most relevant, useful and engaging for you. An example might be an assessment or a survey
We may collect and ask for additional information when you order, purchase, register, subscribe or make use of our products or services in any way, for example in person, via our marketing campaigns, via phone or mail orders, or our websites.
Within our Site we and our partners, affiliates, and/or analytics or service providers use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the Site, track visitors’ movements around the Site and to gather demographic information about our visitor base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this information gathered about you from our Site to help personalize search results, diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
We also use tracking technologies who report how the site was used. These results are not shared with any third parties and to identify characteristics of major visitors so that we may optimize our applications and services for those visitor types.
You can set your browser to notify you when you receive a cookie and you can refuse it; this may, however, reduce functionality of certain Site features.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
For users that register on our websites, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information and you can share this information with others onsite such as what is done by LInkedin.
Also, to enable us to personalize the content and advertising you see (including on social media), we may use your interaction and browsing behavior or preferences (such as how and what you read on our websites and our apps) to create audience profiles.
This is to enable content and message personalization, and in some cases, advertising to be delivered to you or a group of users (an audience) with similar interests to you. This can be done both on our site and on those of third parties.
What Rights You Have Over Your Data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Third Party Vendors
We use third parties for certain marketing and service functions. All venders have said that they are compliant with the provisions of GDPR.
We securely store your information, and hold it for as long as we need to in order provide our services and products to you in accordance with (i) applicable law, or (ii) as long as is set out in any relevant contract you have with us.
We review our retention periods for personal information regularly. If you have not interacted with us in any way, we will generally no longer hold your information after 5 years (although this may be shorter for individual businesses (you can confirm by contacting us)). Sometimes we may need to keep it for longer periods such as tax and other financial regulatory reasons, this would typically be 7 years. We would only keep it for longer than this if we are required to by law.